1. Shipping Eligibility & Delivery Scope

1.1 Domestic & International Shipping

• International Shipping: We offer free worldwide shipping for all orders with a total value of $25 or more (as stated in our core service commitments). This service covers most countries and regions globally, excluding restricted destinations where local laws or logistics limitations prevent secure delivery.
• Excluded Regions: Shipping to P.O. boxes, military addresses, and remote areas (e.g., some island territories, conflict zones) may be restricted or require additional fees. If your address falls into these categories, our customer service team will contact you to confirm delivery feasibility and any extra costs before processing your order.

2. Shipping Costs & Free Shipping Terms

2.1 Standard Shipping Fees

• Package Weight & Dimensions: We use a combination of actual weight and dimensional weight to determine shipping fees (consistent with industry standards). Dimensional weight is calculated as:
   
  Dimensional Weight (kg) = (Length × Width × Height) cm / 8000 (for land transport) or / 6000 (for air transport, if applicable).
   
  The final shipping cost is based on whichever weight (actual or dimensional) is higher.
• Destination Country: Regional logistics costs and import regulations may affect shipping fees. To view the exact shipping cost for your order:
  1. Add your desired luggage products to the cart.
  2. Enter and save your shipping address at checkout.
  3. Select your preferred shipping method—corresponding fees will be displayed automatically.

2.2 Free Shipping Details

• Eligibility: Free shipping applies to all orders totaling $25 or more, regardless of the number of luggage items (e.g., a single 21” carry-on or a 3-piece luggage set).
• Exceptions: Free shipping does not cover:
  • Specialized shipping services (e.g., expedited air transport, signature-required delivery for high-value orders).
  • Oversized or overweight items beyond standard luggage dimensions (our Basics collection—21”, 26”, 30” suitcases and 3-piece sets—all qualify; custom or non-standard luggage may be excluded).
  • Return shipping costs (see our [Return & Refund Policy] for details on return shipping fees).
• Carrier Selection: For free shipping orders, we reserve the right to choose the most reliable carrier (e.g., J&T Express, FedEx Ground, or local partner couriers) based on your destination to ensure timely delivery.

3. Order Processing & Delivery Times

3.1 Processing Time

• Standard orders (in-stock luggage items) are processed and prepared for shipment within 1–2 business days (excluding weekends and public holidays).
• During peak periods (e.g., holiday sales, new product launches), processing times may be extended to 3–4 business days—we will notify you via email if this occurs.
• Custom or backordered items (if applicable) will have extended processing times, which will be clearly stated on the product detail page and confirmed in your order confirmation email.

3.2 Estimated Delivery Times

4. Shipping Address Changes & Corrections

• You may modify your shipping address only before your order is shipped (i.e., within the 1–2 business day processing window). To request a change:
  1. Email our customer service team at [service@jrete.com] with the subject line “Address Change – [Your Order Number].”
  2. Include your original address, the corrected address, and your order number for verification.
• Once your order has been shipped (tracked as “In Transit”), we cannot modify the shipping address. In this case, you will need to contact the delivery carrier directly to explore rerouting options (fees may apply).
• We are not responsible for lost or returned packages due to incorrect, incomplete, or outdated address information provided at checkout.

5. Tracking Your Order

• After your order ships, you will receive a confirmation email with a unique tracking number and a link to the carrier’s tracking page.
• You can also track your order by logging into your Jrete account on [https://jrete.com/] and navigating to “Order History.”
• Tracking information is updated in real time by the carrier, but there may be a 24–48 hour delay before the latest status (e.g., “Out for Delivery”) appears.

6. Special Shipping Considerations

6.1 High-Value Luggage Shipments

• For orders with a total value exceeding $1,000 (e.g., multiple 3-piece luggage sets), we may require a signature upon delivery to ensure secure receipt. You will be notified of this requirement in your shipping confirmation email.
• We recommend insuring high-value orders (optional add-on at checkout) to cover potential loss or damage during transit—our standard shipping does not include additional insurance beyond carrier liability limits.

6.2 Customs, Duties, & Taxes

• International orders may be subject to import duties, taxes, or fees imposed by the destination country’s customs authorities. These charges are the sole responsibility of the recipient (we do not collect them at checkout).
• Customs clearance times vary by country and may delay delivery. We recommend checking your local customs office’s regulations for imported luggage to avoid unexpected delays or fees.

6.3 Lost, Damaged, or Missing Packages

• If your package is lost or shows “Delivered” but has not been received, contact us at [service@jrete.com] within 7 business days of the estimated delivery date. Include your order number, tracking number, and a detailed description of the issue—we will work with the carrier to investigate.
• If your luggage arrives damaged (e.g., dented hardshell, broken wheels), follow the process outlined in our [Return & Refund Policy] to request a replacement or refund.

7. Contact Us

• Email: [service@jrete.com]
• Company: Xiangyang Junjia Shi Trading Co., Ltd.
• Address: Room 129, Building 6, Xiangyang Science and Technology City, No. 37, Zhuhai Avenue, Xiangyang High-tech Development Zone, Xiangyang City, Hubei Province, China
• Website: [https://jrete.com/]